Refund Policy

Policy Overview and Basic Rules
This refund policy is formulated to standardize the product return and refund service process, fully protect the legitimate shopping rights and interests of all users of the website, and is applicable to all consumers who purchase products through our official independent station. All return and refund services of the platform follow the principles of openness, transparency, fairness and user priority. The unified settlement currency of all refund transactions is US dollars, and all refund amounts will be calculated, reviewed and returned in strict accordance with the US dollar standard without any currency conversion difference charge. This policy clearly defines the return time limit, refund cycle, applicable scope, prohibited situations and processing standards of special orders, covering all return and refund scenarios of platform transactions, and all users will automatically recognize and abide by this policy after completing product payment and order generation.
60-Day Full Return Time Limit Rule
We provide a 60-day unconditional return service window for all products sold on the website. The timing of the 60-day return period starts from the date when the user successfully receives the ordered goods. Within the valid 60-day period, if the user is not satisfied with the purchased products, or the products do not meet the user's expected use effect, or there are non-human quality problems with the products, the user can independently initiate a return and refund application through the website background. There is no additional threshold for initiating return applications within the valid period, and we do not set arbitrary restrictions such as order amount limit and product category limit. All products in normal sales status can enjoy this 60-day return protection service, which maximizes the shopping security of users and eliminates the shopping concerns of global consumers.
5-10 Day Standard Refund Cycle
After the user successfully submits the return application and sends back the goods in accordance with the specified process, our professional after-sales review team will complete the inspection of the returned goods within 1-3 working days. After confirming that the returned goods meet the return standards and there is no violation of the return rules, we will immediately initiate the refund procedure. The whole refund completion cycle is stably controlled within 5 to 10 working days. The refund funds will be returned to the user's original payment account in full in US dollars. The specific arrival time will be slightly affected by the processing efficiency of the user's payment institution, but our platform will complete all internal refund operations within the specified time limit. We strictly abide by the refund cycle commitment, and never delay or default on user refunds for any reason, ensuring that users can recover their order funds efficiently and safely.
Unified USD Settlement Standard
All return and refund transactions of the platform adopt US dollars as the only unified settlement currency. No matter which country or region the user is from, no matter which payment method the user uses for transaction, the refund amount will be calculated according to the US dollar amount of the original order payment. We do not charge any currency conversion fee, handling fee and service fee in the refund link. The final refund amount received by the user is completely consistent with the actual payment amount of the order. For preferential orders, flash sale orders and discounted orders, the refund amount will be settled according to the actual payment amount of the user, without any deduction, ensuring the fairness and standardization of all refund transactions.
Return Goods Inspection Standards
To ensure the normal operation of the platform's return and refund system, we have formulated standardized goods inspection standards for returned products. The returned products need to keep the original product packaging intact, complete product accessories, no artificial damage, no long-term use and secondary sales impact. For products with quality problems, users can provide real product photos and video materials as proof, and we will waive the partial packaging inspection standards appropriately after verification. For unopened, unused and intact products, the return application will pass the review efficiently. Our inspection work adheres to the humanized principle, fully considers the legitimate demands of users, and avoids arbitrary rejection of user return applications on the premise of standardizing management.
Special Order and Exception Handling Rules
For individual special orders such as bulk purchase orders and customized packaged orders, the return and refund rules still follow the 60-day return and 5-10 day refund cycle standard on the premise of complying with the basic return specifications of the platform. In case of special situations such as lost goods in return logistics and delayed signing for returned goods, our customer service team will actively track the logistics status, assist users in solving logistics problems, and complete the refund work after confirming the relevant situation. If the return application is rejected due to non-compliance with return standards, our customer service team will send a detailed rejection reason and problem description to the user, and guide the user to handle it correctly, ensuring that every user can clearly understand the processing progress and results of the order.