Shipping Policy

Logistics Service General Provisions
This shipping policy is applicable to all product order distribution services of the website, covering all global user groups served by the platform. We adopt a unified global logistics service standard, without setting regional shipping restrictions and differential charging rules, and provide consistent high-quality logistics distribution services for all users. All products sold on the website enjoy permanent free global shipping service, and users do not need to pay any freight, handling fee, international logistics surcharge and additional distribution fees. We adhere to the service principle of high efficiency, freedom and zero freight cost, and are committed to providing simple and worry-free cross-border shopping logistics experience for every global user.
1-3 Days Efficient Order Shipment Rule
After the user completes the order payment successfully, our warehouse management team will process and ship all orders within 1 to 3 working days. The order processing process includes order information verification, product quality re-inspection, product packaging, logistics docking and other links. We have standardized warehouse operation procedures and professional warehouse management personnel, which can ensure the rapid processing of user orders. For conventional hot-selling products in sufficient stock, we will complete the shipment within 1 working day; for individual products with small stock fluctuation, the shipment will be completed within 2 to 3 working days at the latest. We do not delay the shipment without reason, and strictly control the order shipment cycle to ensure that users' goods can enter the logistics distribution link as soon as possible.
6-12 Days Global Delivery Cycle
After the goods are shipped out of the warehouse, the global standard logistics distribution cycle is 6 to 12 working days. The overall arrival time is affected by the user's receiving region, local logistics efficiency and customs clearance progress, but all orders will be delivered to the user's designated receiving address within the specified cycle range. We cooperate with formal international cross-border logistics channels, with stable logistics lines, safe goods transportation and real-time trackable logistics information. Users can query the real-time transportation status of goods through the order background at any time. We optimize the logistics distribution link for a long time, reduce intermediate transit links, and effectively shorten the global delivery cycle, allowing users to receive high-quality beauty products in the shortest time.
Full Global Free Shipping Service
Free shipping service covers all products and all global regions, with no minimum order amount limit, no regional restriction and no hidden charge. Whether users purchase a single product or multiple products, whether the receiving address is in North America, Europe, Oceania or other global regions, they can enjoy the zero-freight preferential policy. All logistics costs of product transportation are fully borne by our platform. We abandon the traditional cross-border e-commerce freight charging mode, take global free shipping as our core service advantage, and reduce the shopping threshold and cost for global users. This preferential policy is long-term effective, without time limit and activity restriction, and is the basic service guarantee of our platform.
Logistics Packaging and Goods Protection
In order to ensure that the products are intact during the cross-border transportation process, we adopt professional shockproof, drop-proof and pressure-proof packaging materials for all goods. All beauty products will be packaged in layers to avoid product damage, leakage and extrusion deformation during long-distance transportation. Before shipment, the warehouse team will check the packaging tightness and product integrity again to ensure that the goods are in good condition when they leave the warehouse. For fragile products and special skincare products, we will add customized protective packaging to further improve the safety of goods transportation, so that every product delivered to users is intact and qualified.
Logistics Exception Handling Mechanism
In view of possible abnormal situations in the logistics process such as delayed logistics, lost goods and customs clearance delay, we have a complete exception handling mechanism. Once the order logistics is abnormal, our customer service team will take the initiative to track and verify the situation, and communicate and solve the problem for users in a timely manner. For the goods lost in logistics, we will provide free re-delivery or full refund service for users; for the delayed goods caused by objective factors, we will timely inform users of the latest logistics progress and apologize for the inconvenience. We always take the user's shopping experience as the priority, and solve all logistics-related problems for users free of charge.